Going the extra mile

  • COVID-19 updates - click on the link on the main page. Linear Amp / Gemini Amplifier orders currently JUNE delivery. PowAbeam antennas 2-3 weeks from order.

COVID-19

 

COVID-19 AND DELIVERIES

Dear Valued Customer
Firstly it is fundamentally business as usual in terms of orders and shipments. There are no delays at present on the supply or shipment of goods.

The DX Shop would like to inform you of our current situation and protocols concerning COVID-19.

We are monitoring this situation very closely and wish to reiterate that the health of our employees and individuals we come into contact with is of the upmost importance to us.

We can confirm that a number of precautionary steps have already been taken to protect our people and the service we provide. These measures include:
  • Extensive communication to all employees regarding the importance of following basic hygiene protocols in line with World Health Organisation and Public Health England guidance. (This predominantly relates to washing hands regularly and good hygiene relating to coughs and sneezes.)
  • Increased antibacterial cleaning regularly throughout all sites.

DELIVERIES WITHIN THE UK

In order to further protect drivers and customers alike from the risk of infection whilst delivering parcels our UK couriers, APC Overnight, have implemented a temporary change to the POD signature requirements. This change comes into effect from Saturday 14th March 2020 until further notice. Drivers will;

Deliveries to a Business Premises

  1. Ask where they would like you to place the parcel maintaining a 2-meter distance from business staff wherever possible.
  2. Explain that because we are taking extra precautions over Coronavirus, we will not require a signature.
  3. Recipient’s forename or surname will be entered.
  4. Driver will enter CV into the signature field.

Deliveries to residential addresses
  1. Place parcel on doorstep.
  2. Knock door.
  3. Step back two meters.
  4. Explain to the occupant that due to extra precautions over Coronavirus we will not be requiring a signature.
  5. Recipient’s forename or surname will be entered.
  6. Driver will enter CV into the signature field.

DELIVERIES ABROAD

Our international couriers DHL and Fedex will adopt and advise you of their own procedures regarding deliveries and signatures.

 
We will continue to monitor the impact of COVID-19 coronavirus outbreak and measures imposed by our government and delivery partners. There are currently unavoidable service impacts on both deliveries and collections, we do appreciate your understanding at this time.

Due to the dynamic nature of the situation, the information is subject to change and will make every effort to update you.
 
Kind regards
The DX Shop Limited

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